JavaWear Store Help

Contact Us

Fulfillment for orders from the JavaWear Store is provided by
BrandVia Alliance, Inc. You may reach us at:

Customer Serivce:customerservice@brandvia.com
Telephone:(408) 955 1750
M-F 8:30 a.m. to 5:00 p.m. PST
Excluding holidays.
Mail:BrandVia Fulfillment Center
Customer Service
2159 Bering Drive
San Jose, CA 95131
Custom/Large Orders: Jim Childers
Telephone:408.955.1701
email: jim.childers@brandvia.com

Frequently Asked Questions

Payment Options
Shipping Options
International Shipping Options
Return Policy
Custom/Large Orders

Payment Options

We accept the following credit cards: You may also mail a check from a bank in the United States or international money order to:
     JavaWear Store
     BrandVia Fulfillment Center
     Customer Service
     2300 Zanker Road, Suite E
     San Jose, CA 95131


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Shipment Options

All shipments are made from our warehouse in San Jose, California and generally, are processed within one business day after we verify your order address and process your payment. If you are sending us a check, we will hold your order until your check clears.

Shipments within the continental United States

Shipment options available for delivery to your address will display during the checkout process. Please note that Federal Express cannot deliver to post office boxes and requires you enter a valid phone number where you can be contacted if there are problems with the delivery.

If you select ground shipment, your order will be delivered without proof of delivery. If you require proof of delivery, please select an expedited shipping option such as Federal Express Overnight.

If the carrier you selected is not able to deliver to the address you specified on the order, your order will be returned to the store. We will refund you for the cost of the product and charge you for the cost of the return freight.

International Orders

BrandVia will gladly ship to addresses in many countries outside the United States.

Payment and Currency

All prices listed are in United States Dollars and payment must be in United States Dollars. Most credit card companies will gladly convert your currently to United States Dollars. Please check with your credit card company for current exchange rates. Payment must be received and verified before we can ship product to addresses outside the United States

Duties and Taxes

The recipient is responsible for payment of all applicable duties, taxes and fees. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Shipping and Handling Costs

Shipping OptionFee and Description
International Airmail
Small Orders 		$25.00 for orders under $50.00 merchandise value
and under 4 pounds total package weight.
(A four pound package can usually hold about 3-4 shirts)
Your package will ship with NO INSURANCE and NO TRACKING.
You are responsible for import duties, taxes and fees.
Delivery takes 2-3 weeks depending on the destination country and address.
International Airmail
Larger Orders 		We will charge you a $25.00 at the time of checkout.
The remainder of the fee for the preparation of international shipping
documents and postage will be calculated when your order ships
and will be charged separately to your credit card.
Your package will ship with NO INSURANCE and NO TRACKING.
You are responsible for import duties, taxes and fees.
Delivery takes 2-3 weeks depending on the destination country and address.
Federal Express on
YOUR FEDEX ACCOUNT 		A $25.00 fee for the preparation of international shipping documents
will be charged at the time of checkout.
The charges for the transportation of the goods plus charges for duties,
taxes and fees will be billed to your Federal Express Account.
You are responsible for import duties, taxes and fees.
Delivery within a week is available to many destinations.


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Return Policy

If you are not fully satisfied with the product you receive, you may return it for a full refund within 30 days. For a return or replacement, please contact customer service to receive an RMA number (Return Merchandise Authorization). When we receive the product back from you we will either credit your account or send a replacement item.

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Custom and Large Orders

BrandVia Alliance, Inc. is proud to be the official supplier of promotional merchandise. Whether you are an employee, sponsor, tradeshow or event coordinator looking for apparel or custom merchandise for your upcoming events, we can help you find what you need. In addition, we have all the required logos on file so placing your order with us is as simple as placing a phone call.

BrandVia Alliance, Inc. has an entire department dedicated to finding these items. We have the creative resources you will need to find product ideas that go beyond the expected and onto the extraordinary. Our team is ready to work with you to find the right item, obtain the most favorable pricing and ensure logo integrity. We would be happy to find that special item to make your event or program memorable, to ensure quality merchandise is delivered on time.

Please Contact the special order number at the top of this page.

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